A surcharge of 3.3% applies to all cards except VISA and MasterCard
Depending on your vehicle, the CDW reduces your liability to $1000 or $400 depending on the type of vehicle that you hire.
Standard liability for Buses, Trucks and 4WDs is $5000.
For Passenger Vehicles, Vans and 4×2 Utes it is $2500.
There are a few instances that you may not be covered. Some examples include; water submersion, over head damage, major under body damage or driving under the influence of drugs or alcohol and / or undertaking in any illegal activity whilst driving.
Our insurance company will deem what is and isn’t covered as per our policy.
Yes, all our vehicles have comprehensive insurance with ‘Vehicle Hire Insurance’.
Be aware that some multi national car rental companies do not insure their vehicles, but we do!
No, unfortunately our insurance does not allow for us to reduce the liability on the vehicles to zero.
Unfortunately any person under the age of 21 is not covered by our insurance and cannot drive the vehicles.
No, unfortunately all drivers must hold a Full Licence. No one with a Probationary Licence can drive our vehicles. Exceptions for employees may apply so please call to confirm.
Our rental agreement allows you to have up to two different drivers per vehicle at no extra cost. Driver must be listed on the rental agreement to be insured.
Multiple drivers are allowed in accordance with our Terms and Conditions for business use only.
To drive some our vehicles, you will require an endorsed licence.
From the time you collect your vehicle you and your nominated driver (as per your rental agreement), are financially responsible for any loss or damage to the vehicle. This includes damage caused outside of your control including storm damage and hail.
We have three depots in Gippsland located in Traralgon, Sale and Yarram, as well as depots in Pakenham and Tullamarine. Free Delivery is available to most suburbs of Melbourne for hires 4 days or more to locations such as Avalon Airport, Port Melbourne, South Melbourne, Doncaster, Docklands, Dandenong, Caulfield, Box Hill, Sunshine, Footscray, Coburg, Preston, Chadstone, Richmond, Moorabbin and Springvale. We can also deliver to Bairnsdale for bookings of 7 days or longer is also available as well as Dandenong for two days or more and can deliver intestate for bookings over 28 days. All reservations and logistics are done from our Head Office in Traralgon.
In Pakenham you can pick up the vehicle from 8am through til 5pm 7 days a week.
In Tullamarine you can pick up the vehicle from 7am through till 7pm 7 days a week and also take advantage of our shuttle bus if you are flying into Melbourne/Tullamarine Airport during our office hours.
In Traralgon, Sale and Yarram pick up is from 8am until 5.30pm Monday to Friday. On Saturdays pick up is from 8am until 12pm. After hours drop off, before hours pick up and Sunday hires are available upon request.
Sale and Yarram are also open for pick up of vehicles from 8:30am to 5:30pm Monday to Friday.
After hours drop off, before hours pick up and Sunday hires are available upon request at all of our locations.
There is secure parking at our Pakenham depot where your vehicle can be locked in our premises. On street parking is also available at all other locations.
Yes, however a fee may apply. Please contact our friendly staff for more information.
We can deliver to most suburbs of Melbourne including Avalon Airport for bookings of 4 days or more. We can also deliver to Bairnsdale for bookings of 7 days, and everywhere else in Victoria for a minimum of a 28 day hire. Small drop off fees may also apply depending on the location. We can also deliver interstate depending on the location and the hire duration. Please contact our friendly staff for more information.
Most of our vehicles have towbars, including the 12, 21 and 25 seater buses. The only vehicles that don’t have towbars are the Toyota Kluger 7 Seaters, Kia Carnival 8 Seaters, Toyota Rav4?s, small cars and Furniture Trucks. The towing capacity for each vehicle is dependent on the towbar rating, and we can supply electric brake systems for a fee when asked.
Most of our vehicles are Diesel, but please check your vehicle before filling up.
Yes all our vehicles have air conditioners and CD players.
All vehicles are equipped with seatbelts.
Only selected vehicles are available with child restraints. The Toyota Rav4, Yaris and Aurion have two restraints available. The 78 series Landcruiser Wagon, Prado, Camry, Corolla, 7, 8 and 12 seater vehicles each have three restraints. The 25 seater has 6 child restraints.
All other vehicles cannot be fitted with restraints.
All of our trucks come with a hydraulic tailgate and trolley free of charge. You will need to supply your own blankets and ropes. Vehicles are also equipped with tie down rails.
Government regulations do not permit smoking in any of the hire vehicles. A $200 fine if found smoking inside the vehicle applies. We also enforce a $100 cleaning fine.
We ask all customers to return the vehicles in a clean state free of any bottles and rubbish. Cleaning fees will apply if vehicle has been smoked in or has been returned in an unacceptable state. Vehicles do not have to be washed on the outside.