Liability Reduction

What does the Liability reduction option reduce my liability to?

” Liability reduction” option reduces your liability in event of an accident .

Refer to our terms and conditions as there are certain conditions that are not covered by the Liability Reduction fee.

The fees and liability amount varies depending on the vehicle category.( Quotations available online for the corresponding vehicle category )





Does the Liability Reduction cover me for all accidents?

There are a few instances that you may not be covered. Some examples include; water submersion, over head damage, major under body damage or driving under the influence of drugs or alcohol and / or undertaking in any illegal activity whilst driving.
Our insurance company will deem what is and isn’t covered as per our policy.

Are the vehicles insured?

Yes, all our vehicles have comprehensive insurance with ‘Insuret’.
Be aware that some multi national car rental companies do not insure their vehicles, but we do!

Can I reduce my liability to $0?

No, unfortunately our insurance does not allow for us to reduce the liability on the vehicles to zero.

Drivers information, Licence Requirements

I am under 21 years old. Can I drive the vehicle?

Unfortunately any person under the age of 21 is not covered by our insurance and cannot drive the vehicles.

I’m over 21 but I am still on P plates. Can I drive the vehicle?

No, unfortunately all drivers must hold a Full Licence. No one with a Probationary Licence can drive our vehicles. Exceptions for employees may apply so please call to confirm.

Can I have additional drivers?

Our rental agreement allows you to have up to two different drivers per vehicle at no extra cost. Driver must be listed on the rental agreement to be insured.
Multiple drivers are allowed in accordance with our Terms and Conditions for business use only.

What licence do I need to have to drive a mini bus truck?

To drive some our vehicles, you will require an endorsed licence.

  • 22 Seater – Light Rigid Licence
  • 25 Seater – Light Rigid Licence
  • 7.1 Metre Furniture truck – Medium Rigid Licence

What am I responsible for as a renter?

From the time you collect your vehicle you and your nominated driver (as per your rental agreement), are financially responsible for any loss or damage to the vehicle. This includes damage caused outside of your control including storm damage and hail.

Locations, Office hours, Parking etc

Where is Turnbull’s Hire located?

We have three depots in Gippsland located in Traralgon, Sale and Yarram, as well as depots in Pakenham and Tullamarine and Avalon Airports. Delivery is available to most suburbs of Melbourne with a small fee. Free Delivery for hires 4 days or more. Locations such as  Port Melbourne, South Melbourne, Doncaster, Docklands, Dandenong, Caulfield, Box Hill, Sunshine, Footscray, Coburg, Preston, Chadstone, Richmond, Moorabbin and Springvale. We can also deliver to Bairnsdale for bookings of 7 days or longer is also available as well as Dandenong for two days or more and can deliver intestate for bookings over 28 days. All reservations and logistics are done from our Head Office in Traralgon.

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What are the office hours?

In Pakenham you can pick up the vehicle from 8am through til 5pm 7 days a week.

In Tullamarine you can pick up the vehicle from 7am through till 7pm 7 days a week and also take advantage of our shuttle bus if you are flying into Melbourne/Tullamarine Airport during our office hours.

Avalon Airport Hours vary depending on flight schedules.

In Traralgon, Sale and Yarram pick up is from 8.30am until 5.00pm Monday to Friday. On Saturdays pick up is from 8am until 12pm. After hours drop off, before hours pick up and Sunday hires are available upon request.

Sale and Yarram are also open for pick up of vehicles from 8:30am to 1630pm Monday to Friday.

After hours drop off, before hours pick up and Sunday hires are available upon request at all of our locations.

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Is there a secure spot where I can leave my vehicle at your premises whilst I hire a vehicle?

There is secure parking at our Pakenham and Traralgon depot where your vehicle can be locked in our premises. On street parking is also available at all other locations. Avalon Airport car parking fees apply

Am I able to do a one-way trip between your locations?

Yes depending upon availability, however fees apply. Please contact our friendly staff for more information.

Do you deliver vehicles?

We can deliver to most suburbs of Melbourne for bookings of 4 days or more. We can also deliver to Bairnsdale for bookings of 7 days, and everywhere else in Victoria for a minimum of a 28 day hire. Small drop off fees may also apply depending on the location. We can also deliver interstate depending on the location and the hire duration. Please contact our friendly staff for more information.

Towing & Fuel

Can any of the vehicles tow? And what are their limits?

All our 4wds have towbars – But only a few have an electric brake unit.  Please call to confirm.

Some of our buses  have towbars, including the 12, 22 and 25 seater buses.

However  people movers , small cars and Furniture Trucks do NOT have towbars.

Company limit for towing is 2 tonne .

What type of fuel do the vehicles take?

Most of our commercial vehicles vehicles are Diesel

Smaller vehicles are usually petrol.

But please check your vehicle before filling up. If in doubt , please call us to confirm.

Vehicle Seating, Specifications, Child restraints

Do the vehicles have air conditioners?

Yes all our vehicles have air conditioners.

Do the vehicles have seatbelts?

All vehicles are equipped with seatbelts.

Do all the vehicles have child restraints?

No , so please call to discuss the options available


Do the Moving/Furniture Trucks come provided with ropes, trolleys, blankets and hydraulic tailgate?

All of our trucks come with a hydraulic tailgate and trolley free of charge. You will need to supply your own blankets and ropes. Vehicles are also equipped with tie down rails.

Smoking and Cleaning

Can I smoke in a hire vehicle?

Government regulations do not permit smoking in any of the hire vehicles.

A $200 fine if found smoking inside the vehicle applies.

We also enforce a $200 cleaning fine.

Do we need to bring back the vehicles clean?

We ask all customers to return the vehicles in a clean state free of any bottles and rubbish. Cleaning fees will apply if vehicle has been smoked in or has been returned in an unacceptable state. Fee for cleaning will be dependant on the amount of additional cleaning required.

Vehicles do not have to be washed on the outside.

Toll Roads

For information regarding Toll Road usage charges.

We have a nationwide tolling agreement with RMS .

The customer will be required to pay the toll usage in accordance with the rental agreement.

The customer can NOT use their own etag or toll account as it will cause conflict with the tolling system.

A $35 admin fee per Toll Notification invoice will apply if we are unable to charge the credit card provided and we are required to invoice the customer.


Adelaide Airport ( Long Term Rental Only ) Avalon Airport - In Terminal Counter Canberra - ( Long Term Rental Only) Dandenong Region - Delivery Service Essendon Airport ( Free Shuttle Bus) Hobart Airport - Cambridge Interstate Delivery - Call For Quote Melbourne Airport - Tullamarine Melbourne CBD Docklands - Delivery Service Melbourne Suburbs - Delivery Service Pakenham Sale ( Turnbull Toyota ) Sydney Airport - MINIBUS & 4WD RENTAL (LONG TERM RENTAL ONLY ) Traralgon Warragul / Drouin Delivery Service Yarram ( Turnbull Toyota )

Adelaide Airport ( Long Term Rental Only )


Free delivery to ADL airport. Minimum 14 days rental . ,
Adelaide Airport ,
Australia 5950


1300 664 068

Avalon Airport – In Terminal Counter


80 Beach Rd,
Lara ,
Australia 3212


1300 664 068

Opening Hours

0800 - 2100

Canberra – ( Long Term Rental Only)


Free Delivery to Canberra Airport- Min 14 day rental,
Canberra ,
Australia 2609


1300 668 068

Opening Hours

Meet n greet only

Dandenong Region – Delivery Service





Essendon Airport ( Free Shuttle Bus)


7 English St,
Essendon Fields ,
Australia 3041

Hobart Airport – Cambridge


47 Cherokee Drive ,
Cambridge ,
Australia 7170



Opening Hours

Opening 2nd September 2024 7am to 7pm ( May Vary )

Interstate Delivery – Call For Quote


Melbounre ,
Australia 3000

Melbourne Airport – Tullamarine


39-41 Freight Road,
Tullamarine ,
Australia 3043


1300 664 068 61 448 415 044

Opening Hours

7am - 7pm Office may close early on Weekends without notice .

Melbourne CBD Docklands – Delivery Service


672 Bourke St,
Melbourne ,
Australia 3000

Melbourne Suburbs – Delivery Service


672 Bourke St,
Melbourne ,
Australia 3000



8 Racecourse Road,
Pakenham ,


1300 664 068

Opening Hours

8am to 5pm Mon- Fri 8am to 1pm Sat and Sun

Sale ( Turnbull Toyota )


303 York Street,
Sale ,


1300 664 068



998 Botany Road Mascot - ( Not actual address ) We offer a meet n greet service only,
Mascot ,
Australia 2020


1300 664 068



4 Southern Road,
Traralgon ,


1300 664 068

Warragul / Drouin Delivery Service


13 Burke st Warragul - Delivery to Warragul and Drouin townships,
Warragul ,
Australia 3820



Opening Hours

10am to 4pm Monday to Friday - Afterhours available

Yarram ( Turnbull Toyota )


278 Commercial Road,
Yarram ,



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