Incident Reporting

What to do if you have an accident?

  • Move Vehicle to a safe location, out of the way of traffic.
  • Obtain other driver’s name, address, phone, email (get details of owner of vehicle, if not the driver)
  • Write down the other vehicle’s registration no, make, model, colour, insurance policy if they have one.
  • If there are witnesses’ get their name, address, phone number.
  • Record the date, time, location.
  • Do not admit or apportion blame.
  • Call us on 1300 664 068 or +61341 144 207 with the above details.
  • Ensure keys are secured as per instructed by Turnbulls/Kangaroo.


  • The scene of the accident.
  • Both vehicle’s number plate and damages.
  • The other Driver’s Licence.

Telephone 000 if there are injuries.

Telephone 131 444 for Police (Not emergency)

  • The other party refuses to exchange details
  • You believe that the other driver has consumed drugs or alcohol.
  • Obtain the attending Police Officer’s name, station, phone.

Within 24 hours;

  • Click on the QR Code in the vehicle and complete our incident report.

Failure to complete the above may leave you liable for the cost of all damages

Afterhours Contact Numbers:

1300 664 068 (select 1 for afterhours support)